1 About our Terms

1.1 These Terms explain how you may use this website (the Site).

1.2 References in these Terms to the Site includes the following website: https://shiro-shiro.uk, and all associated web pages.

1.3 You should read these Terms carefully before using the Site.

1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

1.6 If you have any questions about the Site, please contact us by:

1.6.1 E-mail info@shiro-shiro.uk, or

1.6.2 Telephone 020 3637 9346 (Monday to Saturday: 10am to 7pm; Sunday: 12pm to 6pm).

1.7 Definitions

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

Terms means these terms and conditions of use as updated from time to time under clause 11;

Unwanted Submission has the meaning given to it in clause 5.1;

Online terms and conditions for the supply of goods means the terms and conditions [https://shiro-shiro.uk/policies/terms-of-service], which will apply to you ordering goods using the Site;

Privacy policy means the policy [https://shiro-shiro.uk/policies/terms-of-service], which governs how we process any personal data collected from you;

Site has the meaning given to it in clause 1.1;

We, us or our means SHIRO CO., LTD. References to us in these Terms also includes our group companies from time to time; and 

You or your means the person accessing or using the Site or its Content.

 

1.8 Your use of the Site means that you must also comply with our Acceptable use policy, our Privacy policy, our Cookie policy and our Online terms and conditions for the supply of goods, where applicable.

2 Using the Site

2.1 The Site is for your personal and non-commercial use only.

2.2 You agree that you are solely responsible for:

2.2.1 All costs and expenses you may incur in relation to your use of the Site; and

2.2.2 Keeping your password and other account details confidential.

2.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@shiro-shiro.uk.

2.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3 Ownership, use and intellectual property rights

3.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

3.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

4 Software

4.1 Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, eg, the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).

4.2 All such software is solely for your personal use in a non-commercial manner.

4.3 Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.

5 Submitting information to the Site

5.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

5.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

6 Accuracy of information and availability of the Site

6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

6.2 We may suspend or terminate operation of the Site at any time as we see fit.

6.3 You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions for the supply of goods.

6.4 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

6.5 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

7 Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

8 Limitation on our liability

8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

8.1.1 Losses that:

(a) were not foreseeable to you and us when these Terms were formed; or

(b) that were not caused by any breach on our part

8.1.2 business losses; and

8.1.3 losses to non-consumers.

9 Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

10 Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

11 Variation

These Terms are dated 8 October 2025. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

12 Disputes

12.1 We will try to resolve any disputes with you quickly and efficiently.

12.2 If you are unhappy with us, please contact us as soon as possible.

12.3 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

12.4 Relevant United Kingdom law will apply to these Terms.

 

 

 

SHIRO Membership Programme

1 SHIRO Membership Programme 
Members may utilise tiered services and rewards  (hereinafter collectively referred to as “Rewards”) based on annual purchase amount of designated products and use of designated services (hereinafter referred to as “Eligible Transactions”) on the website, this application, and at designated SHIRO stores. 

Should the personal information entered by the Member at the time of registration for the SHIRO Membership Programme (including, without limitation, name, address, and telephone number) not match the information provided to SHIRO upon membership registration, if the Member’s identity cannot be verified, or following Conditions, the Member shall not be entitled to use the Rewards.

The period of availability for Rewards varies depending on the type of Rewards. Any Reward that has expired may not be used under any circumstances.

・Providing false or inaccurate information at the time of membership registration;
・Unauthorised use of an ID or password, permitting such use by a third party, or transferring or lending an ID or password to any third party
・Intentionally obtaining multiple IDs
・Impersonating any third party
・Acts that interfere with the operation of this service or that may otherwise disrupt this service
・Using this service for commercial activities (including, without limitation, purchasing products in large quantities through this service or reselling purchased products to third parties for profit), political activities, or religious activities
・Acts that place an excessive burden on our telecommunications facilities, or that interfere with or may interfere with the use of this service by other Members
・Acts that infringe or may infringe the intellectual property rights, portrait rights, privacy, reputation, or other rights or interests of us, other Members, or any third party
・Acts that constitute or may constitute unauthorised access or otherwise violate Act on Prohibition of Unauthorized Computer Access''
・Criminal acts, acts that encourage or induce criminal activity, or acts that may lead to such activity
・Providing rewards to, or otherwise cooperating with, anti-social forces or similar organisations
・Acts that violate, or may violate, applicable laws or public order and morals
・Any other acts that we reasonably determine to be inappropriate

2 Applying tiers based on annual purchase 
A member’s membership tier for the next year shall be determined based on the purchase amount accumulated during the preceding calendar year.

3 (Use of Rewards)
The Company shall determine the rewards applicable to each membership tier and may set conditions for their use. Members shall comply with such conditions. Details shall be provided on this website.
When a Member applies to use a reward in accordance with the procedures prescribed by the Company, the Member shall register the information designated by the Company on this website, if the Company deems such registration necessary.
Rewards may not, under any circumstances, be exchanged for cash.
The Company may, at its sole discretion, determine, alter or abolish the terms of remuneration in any circumstances whatsoever.
Where rewards are to be dispatched by post or courier service, the Company shall send them to the delivery address provided by the member. However, delivery to PO boxes or overseas addresses is not possible.
Should we be unable to send the items specified in paragraph 5 due to errors in the registration details or other reasons, we shall bear no responsibility whatsoever and shall not be obliged to resend them.
In the case of Clause 5, should the rewards not arrive within 60 days of the completion of the procedures under Clause 2, the member shall notify the Company to that effect within 75 days of said procedures. Should no notification be received from the member, the reward shall be deemed to have been dispatched.

4 (Confirmation of Stage)
The stage tier attained by members can be confirmed on the dedicated online page for each member, as specified by our company.

5 (Prohibition on Transfer or Combination of Rewards)
Members may not transfer, sell, lend, pledge as security, or exchange for cash any rewards, nor may they share them with a third party.

6 (Cancellation or Suspension of Tiers, Suspension of Reward Granting)
After we have awarded a Tier to a member, should any reason arise in relation to the relevant transaction – such as a return or cancellation – that we deem appropriate and reasonable grounds for revoking the award of the Tier or reward, we may cancel the awarded Tier or reward.
Should the Company reasonably determine that a member falls under any of the following rewards, it may, without prior notice to the member, take measures to cancel, freeze, or suspend the awarding of all or part of the member's tiers or rewards.
(1) In the event that the Company determines, at its sole discretion, that a Member has been granted benefits (including points, rewards, or tier status) in excess of what they were entitled to receive, due to the return of products or cancellation of services at this Site or participating stores.　
(2) In the event that the Company determines that a Member has been granted a Tier Status or Benefits (including points and rewards) in excess of what they were entitled to receive, due to system failures, technical malfunctions, clerical errors, or any other similar reasons.
(3) In the event that the Member loses their qualification as a member, whether by submitting a withdrawal request in accordance with the procedures specified by the Company, or through the termination or revocation of membership based on any of the grounds set forth in the following items.
(4) In the event of any illegal or fraudulent conduct, or any act that violates public order and morals.
(5) In the event of a violation of these Terms and Conditions, or any other terms, rules, guidelines, or policies established by the Company.
(6) In any other cases where the Company, at its sole discretion, determines that it is appropriate to revoke or suspend a Member’s tier status or terminate the provision of benefits. 
(7) In the event that there is a suspicion of unauthorized or improper use of the SHIRO Membership Program—such as acquiring tier status or benefits an unnatural and excessive number of times—and the Company determines, at its sole discretion, that it is appropriate to revoke or suspend the Member’s tier status or terminate the provision of benefits.

（Grounds for Revocation of Membership）
*Violation of Terms: The Member violates any provision of these Terms and Conditions.
*Insolvency or Bankruptcy: The Member becomes subject to suspension of payment, becomes insolvent, or a petition is filed for the commencement of bankruptcy proceedings or any other similar legal procedures.
*Failure to Respond: The Member fails to respond to inquiries or other requests for communication from the Company for a period of 30 days or more.
*Specific Grounds under Article 4: The Member falls under any of the grounds enumerated in Article 4, Paragraph 2.
*Other Inappropriate Cases: In any other event where the Company determines, at its sole discretion, that the Member’s use of the Service, registration as a member, or continuation of the contract related to the Service is inappropriate.

 

 

In the event that a Member fails to use the rewards or benefits within the period specified by the Company, such rewards or benefits shall automatically expire and become null and void.

7 (Changes to or Termination of Tiers and Rewards)
Members hereby agree in advance that the Company may, without prior notice to Members, terminate, suspend or abolish Tiers or Rewards; alter eligible transactions; change the rules for awarding Tiers; modify Rewards; or alter the period of use for Rewards.
The Company shall bear no liability whatsoever for any disadvantage or damage incurred by Members as a result of the changes referred to in the preceding paragraph.

8 (Use of Rewards by any Third Party)
The use of rewards shall be by the Member themselves and may not be used by any third party other than the Member concerned.
When using rewards, if the Company verifies via prescribed methods that the Member ID, email address, password, name, address, telephone number, or other Member Information used matches the Member's details, such use shall be deemed to have been made by the Member themselves. Consequently, even if such information is used by any third party other than the Member due to theft, unauthorised use, or other circumstances, the Company shall bear no liability whatsoever for any damages arising therefrom.

9 (Disclaimer)
The Company shall endeavour to operate the SHIRO Membership Programme to the best of its ability based on the prevailing technical standards at the time, but does not guarantee that no disruptions will occur.
The Company shall not be liable for any damages incurred by members in relation to the SHIRO Membership Programme, including but not limited to: system interruptions, delays, suspensions, or data loss due to failures in communication lines or computers; disruptions concerning the granting of rewards; damages arising from unauthorised access to data; or any other damages, except as otherwise provided for in these Terms and Conditions.