Notice and Apology Regarding Incorrect Product Information for “BUTTERBUR FACE WASH”
Thank you for your continued support of SHIRO.
We have discovered that the product description for the “BUTTERBUR FACE WASH” purchased between 17 August 2023 and 5 March 2026 contained wording that may have caused confusion among our customers.
We sincerely apologise for any inconvenience this may have caused.
Please note that this does not relate to the product’s contents, ingredients or other quality-related aspects.
For further details, please refer to the information below.
■ Product
BUTTERBUR FACE WASH
■ Details
Incorrect: The Butterbur Face Wash does not use water in its ingredients. This face wash only uses extracted water from the butterbur.
Correct: Although no water is used in the juice extracted from the butterbur, water is included among the ingredients of the Butterbur Face Wash.
*The wording has now been corrected.
■ Participating website and promotional period
SHIRO UK Official Online Store:17 August 2023 – 5 March 2026.
We have sent emails to all customers who made purchases during the relevant period. Please check your inbox for these emails.
If you have any questions about this matter, please contact the customer service department.
We will take every precaution to prevent a recurrence and will operate with the utmost care to ensure that you can continue to enjoy shopping at SHIRO with complete peace of mind.
Contact
SHIRO CO., LTD.
E-mail : info@shiro-shiro.uk