【Apology and Notice】Incorrect Amount Displayed in Purchase History for SHIRO Membership Programme
Thank you for your continued support and patronage of SHIRO.
Due to a system issue within the SHIRO Membership Programme, an error occurred in the displayed amount under the ‘Purchase History’ section for transactions made at our stores in Japan.
The system issue has now been completely fixed, and all purchase records have been updated to the correct amounts. We sincerely apologise for any concerns or inconvenience this system malfunction may have caused you.
Please refer to the details below regarding this matter：
■ Affected Transactions
Transactions involving multiple quantities of the same product purchased at our stores in Japan between Wednesday, 28 January 2026 and Tuesday, 29 September 2026 at around 5:00 PM (JST).
■ Discrepancies in Displayed Amounts
The following fields under ‘Purchase History’ on My Page were affected: Unit Price / Subtotal / Total Amount
■ Content of the Display Error
For purchases involving multiple quantities of the same item, the ‘Unit Price’ was incorrectly doubled by the item count, resulting in incorrect calculations for both the subtotal and total amounts.
Example: Purchasing 2 items priced at JPY 5,000 each
* Correct: Quantity: 2 / Unit Price: JPY 5,000 / Subtotal: JPY 10,000 / Total: JPY 10,000
* Incorrect: Quantity: 2 / Unit Price: JPY 10,000 / Subtotal: JPY 20,000 / Total: JPY 20,000
If you have any questions or require further clarification regarding this matter, please do not hesitate to contact us using the details below. We are taking all necessary measures to prevent similar issues from occurring in the future. We greatly appreciate your understanding and continued support.
Contact
SHIRO CO., LTD.
E-mail : info@shiro-shiro.uk